Introduction

PCR Builders ("PCR Builders," "we," "us," or "our") is a licensed and insured remodeling contractor based in Frankford, Delaware. We are committed to protecting the privacy and personal information of our clients and website visitors.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with us — whether through our website (www.pcrbuildersllc.com), contact forms, phone calls, text messages (SMS), or in connection with our services.

By using our website or providing your contact information, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

• Full name
• Home or project address
• Phone number (including mobile phone number)
• Email address
• Project details, descriptions, and photos you share
• Any other information you submit via our contact or quote request forms

b. Information Collected Automatically

• IP address and browser type when you visit our website
• Pages viewed and time spent on our website
• Device information (e.g., desktop, mobile)
• Cookies and similar tracking technologies

c. Information from SMS and Phone Communications

When you contact us via text message or phone, we may collect the content of those communications, your phone number, and details about your project or inquiry.

How We Use Your Information

PCR Builders uses the personal information we collect for the following purposes:

• To respond to your inquiries and provide free estimates or quotes
• To schedule and manage remodeling projects and appointments
• To send appointment reminders, project updates, and follow-up communications via phone, email, or text message (SMS)
• To communicate with you about your project, including two-way text messaging through our business management software (Jobber)
• To process payments and maintain billing records
• To improve our website, services, and customer experience
• To comply with applicable laws and regulations
• To prevent fraud and ensure the security of your information
  

SMS and Text Messaging (A2P Messaging)

PCR Builders uses a dedicated business phone number to send and receive text messages with clients. This service is powered by Jobber and operates as Application-to-Person (A2P) 10DLC messaging, which is registered with The Campaign Registry (TCR) in compliance with U.S. carrier regulations.

a. Types of Messages We Send

By providing your phone number and consenting to receive text messages, you may receive:

• Appointment reminders and scheduling confirmations

• Project status updates

• Estimates and quotes

• Requests for feedback or reviews

• General communications related to your project

b. Consent to Receive Text Messages

By providing your phone number through our website contact form or by texting us directly, you consent to receive SMS text messages from PCR Builders at the number provided. Message frequency may vary depending on your project.

Standard message and data rates may apply. You may reply STOP at any time to opt out of text messages. For assistance, reply HELP.

c. SMS Data — No Third-Party Sharing

No mobile information (including your phone number and the content of text message communications) will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent and phone number data are not sold to third parties under any circumstances.

How We Protect Your Information

PCR Builders employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage of customer records within our business management platform (Jobber)
• Access controls limiting who can view client information
• Use of encrypted communication channels where available
• Regular review of our data practices to minimize risk

While we take reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. If you have concerns about data security, please contact us directly

Third-Party Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We use Jobber (getjobber.com) as our business management and communication platform. Jobber may process your contact information on our behalf solely to enable scheduling, billing, and client communication services. Jobber is bound by its own privacy policy and does not use your data for independent marketing purposes.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of PCR Builders, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

We do not share your personal information with any other third parties for advertising or marketing purposes without your explicit consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to:

• Complete and support ongoing remodeling projects
• Meet legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements

When personal information is no longer needed for these purposes, we will take reasonable steps to securely delete or anonymize it. If you would like to request deletion of your personal information, please contact us using the information in Section 10 below.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files placed on your device.

You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly without them. We do not use cookies to collect sensitive personal information or track you across unrelated third-party websites

Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Text Messages: Reply STOP to any text message from us at any time to stop receiving SMS communications.
• Opt-Out of Email Communications: You may request to be removed from our email contact list at any time.

To exercise any of these rights, please contact us using the information below. We will respond to all requests within a reasonable time frame.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

PCR Builders

Frankford, Delaware

Phone: 302-448-6806

Email: pcrbuilders0911@gmail.com

Website: www.pcrbuildersllc.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically.

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.